Refund policy
Nothing to prove here. If something isn't right, here's exactly how we sort it out.
You have 48 hours from delivery to request an exchange.
That's a tight window, and it's tight on purpose. Nothing here sits in a warehouse waiting to be exchanged — every piece is made once, for you, when you order it. A shorter window is what keeps that promise honest.
To qualify, the item needs to come back exactly as it left us: unworn, unwashed, tags on, in its original packaging. Keep your order confirmation. You'll need it.
To start an exchange: email care@hopetownclub.in with your order number and what went wrong. We read these ourselves, and we'll get back to you personally.
Once approved, we'll arrange a pickup from your address. Hand the item to the delivery agent in its original packaging, and record a short video while you do it — it takes thirty seconds, and it's what lets us sort things out quickly if the courier loses or damages the parcel in transit, rather than it becoming a dispute between you and us.
We ask that you email us before sending anything back. An item that arrives without an exchange request first can't be processed.
Exchanges cover size only. We don't offer refunds for a change of mind — only for our own errors (see Damages and Issues below).
A few things worth knowing before you request one:
- Shipping charges, where they applied, aren't refundable.
- We can manage one exchange per order, to keep things workable for a small team.
- Sale items are final — no exchanges on those, so it's worth double-checking sizing before you order.
Damages and issues
Open your order the day it arrives. If something's wrong, defective, or not what you ordered, tell us right away, before you wear it. We'll make it right — a replacement or a refund, at our cost, not yours. This is the one case where a refund is on the table.
Refund timing
Where a refund is due — our error, not a change of mind — we approve it within 24 hours of confirming the issue, and it lands back in your account within 3–5 business days after that. If it hasn't arrived by then, email us. We'll chase it with the bank so you don't have to.